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Munchkin Show and Tell

Our Commitment

Dear friend of Munchkin,

When I set out to design the first bottle brush nearly 20 years ago, I insisted it not only be functional, but also sleek and stylish enough to be displayed in a modern art museum. I have carried that philosophy across each of our product designs over the years. Every new invention must make your life as a parent easier in some way, offering you a clever shortcut that makes you say, “Now why didn't I think of that?” It also must look beautiful enough in your home that you might use it, even if you didn't have a baby.

At Munchkin, we truly try to live and breathe our motto “It’s the little things”.

I always love hearing from Munchkin customers, so please email me any time, for any reason, at steve@munchkin.com.

- STEVE


23 Comments

  • melody

    Hello! I purchased 2 of your silver protect baby gates model #MK0012-021 Rev 1. The first one we were able to install but had to force it a bit onto the wall plate and it sort of hangs a little from the weight of itself. Not from the wall, the wall part is very secure (in fact so secure I'm not sure we can slide it back off and remove temporarily as advertised), but at the plastic hinges from the weight of the door. i have to lift it every time i close it to make sure it clicks and locks. I feel like over time it will only get worse. The second one must be off somewhere because we cannot even get it to slide on to the wall part. My husband and I both tried really hard. Even if we were able to hammer it in, we would not be able to slide it back off when we have family gatherings. I absolutely love the look of the gates, the silver brushed metal goes perfectly with our decor. I've looked everywhere and there aren't any others that look as good as these do! I bought both at the same time so maybe that particular shipment was faulty or damaged in transit? Is there any way you can exchange these gates? If you can send a call tag I'd be happy to send the defective ones back.

    • Amanda Maria
      Amanda Maria August 4, 2014

      Good morning Melody,

      Thank you so much for your feedback as we know your time is valuable. If you would, please contact us at 800.344.2229 and refer to your ticket #123783 and we will happily look into this for you.

  • Kiara

    Hello,

    I received you Nursery Projector & Sound System for my baby. For some reason the projector isn't working anymore. Would I be able to get another one or could someone assist me with any troubleshooting I could do? Thank you! My baby LOVES this thing and she can't sleep unless it's on at night!

    • Amanda Maria
      Amanda Maria August 4, 2014

      Good morning Kiara,

      I'm very sorry to hear that your Nursery Projector and Sound System is no longer working properly. I see that you have been assisted, and provided with a replacement, under ticket #123462. If you are in need of any further assistance please let us know. Thank you.

  • Faith gay
    Faith gay July 7, 2014

    I'm an exclusively breastfeeding mom & have spent over a hundred dollars on bottles to get my daughter to take one seeing as I will be going back to work very soon, I've already postponed because of her unwillingness to bottle feed. I've read so many good things about your LATCH bottle & would love to try it but I've spent so much on bottles already. & am afraid to waste anymore money. I was hoping maybe you guys would be willing to help us out.

    • Amanda Maria
      Amanda Maria July 11, 2014

      Thank you for your interest in the LATCH Bottle. If we sent you a few bottle samples, would you be willing to write an honest review for us? If so, please send me your mailing address and I will ship bottles out to you as soon as possible along with instructions on where to write your review.

  • Holly

    I got your bottle warmer for my son, and I have had it for about a month, I no longer have the receipt because i really liked the product, unfortunately the thing stopped working.. very disappointed!! Thanks!!

    • Amanda Maria
      Amanda Maria July 7, 2014

      Good morning Holly,

      I'm sorry to hear that your bottle warmer stopped working. I have reviewed our consumer database and see that you have already been assisted. A new bottle warmer will be sent out to you ASAP. Thank you.

  • Evelyn
    Evelyn June 16, 2014

    I bought 3 of you insulated cups for my granddaughter. Some how mold got into the insulated part.

    • Amanda Maria
      Amanda Maria June 23, 2014

      Good morning Evelyn,

      We are very sorry to hear that your insulated cups have developed mold. If you would, please contact our Consumer Relations team at 800.344.2229 or cserv@munchkin.com and we will be more than happy to replace your cups.

  • Tamara
    Tamara May 28, 2014

    Hi I am wondering if your Steam Guard MIcrowave Sterilizer is BPA, Phthalate, and PVC-free?

    • Amanda Maria
      Amanda Maria June 10, 2014

      Good morning Tamara,

      The Steam Guard Microwave Sterilizer is BPA, Phathalate and PVC free.

      Thank you.

  • Tiffany
    Tiffany May 27, 2014

    I bought a box of diaper pail refills, having only used 2 so far but found at least 4 already that have giant holes in the bag. That is almost 50% of the box. Is this a common issue. I hate to spend the money and only get to use half or less of the box. Thanks.

    • Amanda Maria
      Amanda Maria June 10, 2014

      Good morning Tiffany,

      I am very sorry to hear that your Diaper Pail Refill bags have holes in them. If you would please contact our Consumer Relations team at 800.344.2229 we will be more than happy to replace your bags.

      Thank you.

  • edith Maty
    edith Maty May 12, 2014

    I bought one of your bottle brushes and within 1 week of use the metal handle broke off from the brush... I did not keep my receipt as I did not think it would brake so easy. Is there a way to get a replacement brush from your company?

    • Amanda Maria
      Amanda Maria May 16, 2014

      Good morning Edith,

      I am very sorry to hear that your bottle brush has broken. So that we may better assist you, please contact our Consumer Relations team at 800.344.2229 and refer to your ticket #118429.

  • Lindsay
    Lindsay May 7, 2014

    Hello,
    I was wondering whether your bath animal toys are BPA and PVC free? and do you have any suggestions for preventing mold growth in them?
    Thanks so much!

    • Amanda Maria
      Amanda Maria May 8, 2014

      The Munchkin Bath Squirts are made of Phthalate-free PVC. We recommend that the water is squeezed out of the toys and allowed to air dry after each use.

  • emily

    Are your sippy and trainer cups BPA, Phthalate, and PVC-free?

    • Amanda Maria
      Amanda Maria April 1, 2014

      Our sippy and trainer cups are BPA free and if they do contain PVC it will be Phthalate free.
      If there is a specific cup you are inquiring about please contact our Consumer Relations Team at 800.344.2229 for further assistance.

  • melanie
    melanie March 1, 2014

    Je possède plusieurs articles et tous me rende la vie plus facile! Que ca soit le cousin vibreur ou simplement le sèche biberon, tous ces objets sont de grande qualité.

    Je suis tjrs en confiance lorsque j'achète votre marque, Merci

  • Kim

    It's great that your products do not contaIn BPA. I was wondering if the products contain PVC.

    • Amanda Maria
      Amanda Maria January 29, 2014

      Some Munchkin products are made of Phthalate-free PVC. If there is a specific product you are inquiring about please contact our Consumer Relations team at 800.344.2229 and they will be more than happy to assist you further.

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