Hassle-free returns

We hope you love what you’ve ordered. But if you are not 100% satisfied with your purchase, please return your order for a full refund, Munchkin.com credit, or exchange of the item cost within sixty (60) days of the purchase date. Returns must be new, unused, in the original packaging, with original hang tags attached, and include all accessories, instruction guides and labels. Clothing items must be unworn. Domestic return shipping is free. The cost of the original shipping is not refundable.

This policy only applies to products that have been purchased on Munchkin.com. Products purchased from other retail outlets must be returned to the original place of purchase. Please refer to the retailer’s return policy for full instructions.

Please note that we are only able to refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping your exchange. The return/exchange value is determined by the last retail price of the item.

Start your return

Return item via phone or email

Returns and Exchanges can be accepted via phone or email. Our Customer Satisfaction Team is happy to help live. Please contact them at:

When contacting our Customer Satisfaction Team for a return please ensure you are ready with/provide the following information:

  • Full Name
  • Billing and/or Shipping Address of the Order
  • Munchkin.com Order Number (ex: 100XXXXXX)
  • Phone Number
  • Item and Quantity You Wish to Return
  • Reason for the Return

Once your item is returned, we will either exchange the item (per your selection), issue a credit (to your credit card) or give you Munchkin.com credit. If your selection is no longer available, we will issue a credit. If a credit is issued, we will credit the original payment account for the item’s purchase price, including tax (if applicable), but excluding the original shipping charge. Please allow 2–4 weeks for the credit to appear in your account.

If returning for Munchkin.com credit, we will issue a credit code to use on Munchkin.com, via email.

Returns will be processed between 5–15 business days from us receiving the product.

Damaged or defective items

If your items are received damaged or defective please follow the steps outlined in the Hassle Free Return Policy and indicate if you would like a refund, replacement item, Munchkin.com credit or exchange.

  • If you request a refund, the original shipping cost will be refunded in addition to the cost of the item and sales tax (if applicable).
  • If you request a replacement item, it will be shipped to you without any additional charges.
  • If you request a Munchkin.com credit, you will need to return the purchased items and Munchkin, Inc. will issue a credit code, once the item is received, to use on Munchkin.com.
  • If you request an exchange, please return the items you wish to exchange and place a new order.

Personalized item returns

Once a personalized order is completed and has shipped, the order cannot be canceled or returned for refund due to the nature of the product. All sales of personalized items are final. We recommend reviewing your order details carefully before submitting your order.

If your personalized item is defective or has been produced incorrectly, please reach out to our Customer Satisfaction team for assistance.

Product bundle item returns

Due to the nature of the products, individual items from product bundles (e.g. gate configuration, gift basket, gift set, etc.) must be returned as whole bundles. Individual items within a bundle are unable to be returned.

If you wish to return product bundle purchased on Munchkin.com please reach out to our Customer Satisfaction team for assistance.

Milkmakers® returns

Due to the perishable nature of the Milkmakers® cookies, bars, teas, nausea relief drops, and balms, please carefully select your purchases as all sales are final.

Refunds, credit codes, and exchanges cannot be provided for Milkmakers® cookies, bars, teas, nausea relief drops, and balms purchased on Munchkin.com.

This policy only applies to Milkmakers® cookies, bars, teas, nausea relief drops, and balms that have been purchased on Munchkin.com. Products purchased from other retail outlets must be returned to the original place of purchase. Please refer to the retailer’s return policy for full instructions.

Damaged or Defective Items:

Please inspect your Milkmakers® cookie, bar, tea, nausea relief drops, and/or balms purchase immediately following receipt of delivery. If your items are received damaged or defective, please contact our Customer Satisfaction Team for replacement assistance immediately.

In some instances, a return of the items will be required. If our Customer Satisfaction Team determines a return of the items is required you will be provided with a pre-paid UPS return label, via email, within 24-48 business hours. Once your items are returned you will receive replacement of the returned items within 1-2 business weeks

Items returned without being processed and/or requested for return by the Customer Satisfaction Team cannot be provided with a replacement.

Refunds and credit codes cannot be provided for damaged or defective Milkmakers® lactation cookies and lactation teas purchased on Munchkin.com.

Munchkin, Inc. reserves the right, at its sole discretion, to change, modify, add or remove portions of this Return and Shipping policy, at any time. It is your responsibility to check this Return and Shipping policy periodically for changes. Your continued use of the site following the posting of changes will mean that you accept and agree to the changes.

Grass Fed™ toddler drink returns

We hope you love what you’ve ordered. But if you are not 100% satisfied with your purchase, please contact our Grass Fed™ Experts for a Munchkin.com credit within 45 days of the purchase date.

This policy only applies to Grass Fed™ toddler drink that have been purchased on Munchkin.com or Grassfed.com. Products purchased from other retail outlets must be returned to the original place of purchase. Please refer to the retailer’s return policy for full instructions.

Refunds cannot be provided for Grass Fed™ toddler drink purchased on Munchkin.com or Grassfed.com. Exchanges and Munchkin.com credit cannot be provided because you would like a different type of Grass Fed™ or Munchkin product.

To request your Munchkin.com credit, please contact our Grass Fed™ Experts via phone or email for assistance. Kindly have your Munchkin.com or Grassfed.com order number (located on your email order confirmation) handy to ensure ease of processing.

Once our Grass Fed™ Experts have processed your request, you will receive a Munchkin.com credit code within 72 business hours, via email. The Munchkin.com credit will be the value of your purchased items prior to any applicable taxes and shipping fees. The cost of the applicable taxes and shipping fees are not refundable*. The Munchkin.com credit code is a onetime use code applying credit to the valve of the items you are purchasing and will not apply to any applicable taxes and shipping fees.

In some instances, a return of the items will be required. If our Grass Fed™ Experts determine a return of the items is required you will be provided with a pre-paid UPS return label, via email, within 24-48 business hours. Once your items are returned you will receive a Munchkin.com credit code within 1-2 business weeks, via email. Items returned without being processed and/or requested for return by the Grass Fed™ Experts cannot be provided with a Munchkin.com credit.

Damaged or Defective Items

Please inspect your Grass Fed™ toddler drink purchase immediately following receipt of delivery. If your items are received damaged or defective please contact our Grass Fed™ Experts for assistance immediately.

*We are only able to refund shipping charges if we sent the wrong item or the item sent was defective.

Munchkin, Inc. reserves the right, at its sole discretion, to change, modify, add or remove portions of this Return and Shipping policy, at any time. It is your responsibility to check this Return and Shipping policy periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.